Haitham's CV
Profile summary
Clinic Manager with 15 years of experience in multi-specialty healthcare operations across the UAE, specializing in clinical governance, P&L management, and regulatory compliance. Directed revenue scaling up to 47M and expanded daily patient volumes by 179% while securing 100% facility readiness and DOH audit compliance. Committed to delivering operational excellence and maintaining high standards of patient care.
Career highlights
Revenue and Volume Scaling: Managed financial performance and scaled daily patient volumes from 240 in 2015 to 670 in 2017, achieving 179% growth while directing revenue up to 47M.
Operational Efficiency: Standardized patient triage and registration workflows, cutting wait times to under 8 minutes while sustaining a 94% patient satisfaction index.
Conversion Optimization: Established monthly revenue targets and restructured treatment packages, boosting call-center lead conversion by 28% across multi-specialty clinical domains.
Regulatory Compliance: Secured 100% regulatory compliance for facility licensing, passing DOH clinical audits, ADHICS V2 cybersecurity standards, and Civil Defense inspections.
Key skills
Professional experience
Reported to executive leadership while guiding facility operations across multi-specialty clinical domains including dermatology, aesthetics, laser, dental, family medicine, plastic surgery, and slimming. Shaped operational frameworks and established clinical governance standards to ensure facility readiness, regulatory adherence, and commercial performance.
- Built the end-to-end operational launch and commercial readiness of a multi-specialty center, achieving 100% facility readiness on schedule.
- Recruited, credentialed, and onboarded a multidisciplinary team of 15 healthcare personnel, including specialist physicians, laser nurses, and administrative staff.
- Established monthly revenue targets and restructured treatment packages, boosting call-center lead conversion by 28%.
- Directed IT, security, and digital health infrastructure, including firewall architecture, role-based EMR permissions, and CCTV surveillance standards.
- Secured 100% regulatory compliance for facility licensing, passing DOH clinical audits, ADHICS V2 cybersecurity standards, and Civil Defense inspections, and managed initial Malaffi HIE onboarding.
Directed multidisciplinary clinic operations spanning dermatology, aesthetics, dental, and family medicine. Steered practitioner scheduling, room utilization, and facility maintenance contracts to Department of Health standards while overseeing biomedical equipment calibration and infection prevention.
- Governed full-scale clinical operations and practitioner scheduling, delivering an 18% increase in daily patient throughput.
- Engineered wellness and aesthetic treatment packages that boosted lead conversion by 22%.
- Standardized patient triage and registration workflows, cutting wait times to under 8 minutes while sustaining a 94% patient satisfaction index.
Reported directly to ownership while guiding cross-functional teams of clinical and administrative personnel. Directed daily operational workflows across aesthetic, laser, and dental units to maintain strict DOH standards. Administered facility budgets, vendor procurement schedules, and inventory management systems.
- Captured commercial growth via restructured service pricing and cross-departmental upselling between dental and dermatology, driving a 20% increase in patient lifetime value.
- Enhanced patient retention by 24% through structured post-procedure follow-ups, loyalty rebooking, and proactive service recovery.
- Audited clinical documentation accuracy and insurance verification pathways across Daman, Thiqa, and NextCare, sustaining clean-claim submission rates above 96%.
Steered overall facility operations, financial management, HR coordination, regulatory compliance, patient flow, and service delivery across 50 clinical rooms with 66 employees in a multi-specialty healthcare facility.
- Managed documented revenue of AED 19M in 2015, AED 26M in 2016, and AED 47M in 2017.
- Scaled daily patient volumes in Al Ain from 240 in 2015 to 340 in 2016 and 670 in 2017, achieving 179% growth.
- Handled annual patient volumes totaling 76,080 in 2015, 107,780 in 2016, and 212,390 in 2017.
- Maintained tangible assets valued at AED 5.47M in 2017 and AED 6.37M in 2018.
- Executed the complete operational launch and commercial readiness of the medical center, achieving full facility readiness on schedule.
- Recruited, credentialed, and onboarded 15 healthcare personnel, comprising specialist physicians, laser nurses, and administrative staff.
- Governed full-scale clinical operations, practitioner scheduling, and room utilization, delivering an 18% increase in daily patient throughput.
- Drove commercial revenue targets by engineering student and staff wellness and aesthetic treatment packages, boosting lead conversion by 22%.
- Captured commercial growth via restructured service pricing and cross-departmental upselling between dental and dermatology, driving a 20% increase in patient lifetime value.
- Enhanced patient retention by 24% through structured post-procedure follow-ups, loyalty rebooking, and proactive service recovery.
- Managed financial performance from 2015 to 2017, driving revenue from 19M to 47M and scaling daily patient volumes from 240 to 670, representing 179% growth.
- Administered annual patient volumes totaling 76,080 in 2015, 107,780 in 2016, and 212,390 in 2017.
Education
Languages
Arabic · Native
English · Professional